About Bonded
What is Bonded?
Bonded is a company founded in 2023 with the sole purpose of enhancing human relationships. Starting with couples, we offer a variety of products including workbooks, journals and games, all designed to deepen the connection between the users of these products.
Read more about our founding story here.
Where is Bonded located?
Bonded is headquartered in Hamburg, Germany and serves customers in the EU.
Shipping & Delivery
How long does delivery take?
Delivery times vary based on the product and the destination. We aim to dispatch orders as quickly as possible to ensure prompt delivery.
How can I track my order?
After your order is dispatched, you will receive a confirmation email with a tracking number. This number can be used on our website to monitor the status of your shipment.
Does Bonded ship internationally?
Currently, Bonded only ships within the European Union. Please check our shipping policy for more details or contact our customer service for assistance.
Payments
What payment methods does Bonded accept?
Bonded accepts a variety of payment methods, including credit/debit cards, PayPal, and other secure options to facilitate a smooth transaction process.
What should I do if my payment is declined?
If your payment is declined, please verify that your card details are correct and that you have sufficient funds available. If the problem continues, contact your bank or try an alternative payment method.
Can I change or cancel my order after payment?
Orders can be modified or cancelled within a short timeframe after placement, provided they have not been processed for shipping. Please contact our customer service promptly if you need to make any changes or cancel your order.
Returns and Reimbursement
What is Bonded’s return policy?
Bonded offers a 14-day return policy, allowing customers to return items within 14 days of receipt, provided they are in their original condition and packaging. Please refer to our return policy for any exclusions and additional details.
How do I initiate a return?
To start a return, please contact our customer service to obtain a Return Merchandise Authorization (RMA) number and follow the provided instructions.
How long does it take to process a return?
Returns are typically processed within 7-14 days after we receive the returned items. You will be notified via email once your return has been processed.
When will I receive my refund?
After your return is processed, the refund will be credited back to your original payment method. Please allow an additional 3-5 days for the transaction to be completed, depending on your bank’s processing times.
EU-Wide Shipping
Partnered with reputable shipping service providers for fast delivery at low cost
14-day Return Policy
Don't like the product? No problem! Easily return your order to us.
Secure Payment
Credit cards, PayPal, or Klarna instant payment/invoice.
Eco Friendly
Climate-neutral and environmentally friendly production and shipping.
Begin your journey to deeper connection and personal growth within your relationship