Return Policy

Effective Date: 01.11.2023

Thank you for shopping at Bonded. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days.
  • The product is in its original packaging.
  • The product isn't used or damaged.
  • You have the receipt or proof of purchase.
  • You obtained a Return Merchandise Authorization (RMA) from us.

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Authorization (RMA), contact us:

Send the product with its original packing and the receipt or proof of purchase and the RMA number, to:

Bonded UG c/o Lentge
Ulmenstraße 38
22299 Hamburg

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Bonded.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

EU-Wide Shipping

Partnered with reputable shipping service providers for fast delivery at low cost

14-day Return Policy

Don't like the product? No problem! Easily return your order to us.

Secure Payment

Credit cards, PayPal, or Klarna instant payment/invoice.

Eco Friendly

Climate-neutral and environmentally friendly production and shipping.